Customer Service

Training

Five Star Customer Service is a mindset

What do your customers say?

During the cost of living crisis, many people will think twice before spending money. Excellent customers service is a must if you want your business to survive. As the famous saying by Maya Angelou goes:

“People will forget what you said,

people will forget what you did

but

people will never forget how you made them feel. “

You don’t have to be a five star hotel/restaurant or sell luxury product to be able to offer high quality customer service. It’s all about mindset and how much you value your customers.

After the course you will:

  • have the confidence to deal with different customers

  • understand the importance of Customer Service

  • know how to offer five star service to everyone

  • deal with complaints and difficult customers effectively

  • be able to turn complaints into compliments

For Customer Service Training click the button below to get in touch.

 

Three Customer Service Mistakes to avoid

 
 

Customer Service Training in 7 steps

#1 Right people in the right place

Not everyone enjoys interaction with customers. Make sure you have the right people in the right place.  

#2 How people feel it’s important

It’s not what you do or say to your customers. It’s how you make them feel that is important for the future of your business.

#3 Treat everyone like your best friend

Greeting every customer as if it was your best friend - with a big smile and pleasure to see them will get you off to a good start

#4 Working Together

Get everyone involved. Not just the management and supervisors, every single member of your team has to have the winning mindset.

#5Dealing with Complaints

The same applies when dealing with complaints. Trust your team and give them the power to make it right for the customer 

#6 Be memorable

Average service will get you average results. If you want customers to recommend you to others, your service has to be memorable. 

#7 Anyone can be your customer

Representing your business outside your premises is just as important as serving your customers. You just never know who your next customer will be.

The future of your business is in your hands. Treat customers well and they will return time and time again

Is our Customer Service training programme right for you? 

YES, if: 

You want to improve your reputation because you care about your business and you want your customers to tell others

You want to improve your communication skills. We all want to feel special. If someone treats us well, we remember. The same applies to your customers.

You’re willing to put in some serious effort. Changing the mindset is not a quick win but the results of creating the right culture in your workplace is long lasting. Enhancing loyalty and trust amongst your customers.

You understand the benefits Customer Service Training can bring to your company. You know that not everyone is naturally good with people but you also know that given a chance you can train people to understand the importance of returning customers. At the end of the day, they' pay everyone’s wages, don’t they?

NO, if: 

You want to keep the status quo and are happy with the way things are.

Sometimes the vision of a change is daunting and you don’t think anything needs to change. And that’s fine. As long as you’re happy with the result.

You want a quick fix to improve your customers service. If there was a simple solution, we would all be perfect communicators. But there isn’t. An open mind, a willingness to learn and the capacity to change ingrained behaviour patterns is needed for this training. 

You think that one training is enough to create a lasting change. Unfortunately not. With any soft skills it’s hard to see ROI. However investing in First Class Customer Service training will get you returning customers, new customers who will want to have the experience their friends did, increase in online reviews many people now check and use as a guide.